Hi, I'm William A Wait

HTML5 & CSS3 Certified Professional

Based in Salt Lake City, Utah. Bringing precision, quality assurance, and a hard-working mindset to everything from web development to property management.

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About Me

I thrive on building, maintaining, and optimizing systems. Whether I'm writing clean, semantic HTML5 and CSS3, or handling complex facilities coordination, I believe in doing things right the first time.

Outside of work, I live a full-time RV lifestyle, traveling and exploring the outdoors. When I'm relaxing indoors, you'll usually find me keeping my Warhammer 40K miniatures out of my daughter's reach or strategizing in games like Helldivers 2 and Age of Empires 4.

Current Goal: Expanding my technical skill set and actively seeking employment opportunities in the information technology and web development fields.

Location

Salt Lake City, UT

Certifications

HTML5 & CSS3

Focus

Quality Assurance & Maintenance

Professional Experience

AI Data Trainer

February 2024 - Present
  • Model Performance Optimization: Partnered with engineering teams to enhance Large Language Model (LLM) performance through Reinforcement Learning from Human Feedback (RLHF), utilizing comparative ranking and qualitative data analysis to refine model outputs.
  • Technical Quality Assurance & Debugging: Ensured model safety and output accuracy by performing deep-dive technical research and rigorous verification. Systematically identified and remediated logical gaps, hallucinated data, and instructional errors in model responses.
  • Prompt Engineering & Training Set Development: Engineered high-complexity, multi-constraint prompts and original synthetic data to stress-test model reasoning. Successfully improved model output precision, tone consistency, and adherence to nuanced user intent.

Operations & Facilities Technician

March 2022 - October 2025
  • User Experience & Client Success: Served as the primary point of contact for guests, leveraging proactive communication and analytical problem-solving to resolve complex issues and ensure high customer satisfaction ratings.
  • Technical Operations & Maintenance: Managed end-to-end facility maintenance, including diagnostic troubleshooting and repairs for plumbing and electrical systems. Successfully executed infrastructure construction projects, consistently meeting safety and operational compliance standards.
  • Systems Management & Data Integrity: Utilized K2 enterprise reservation software to manage complex scheduling, process high-volume financial transactions, and maintain rigorous data integrity for occupancy reporting and inventory management.

Quality Assurance & Performance Analyst

Prior Experience
  • Performance Analytics & Data Integrity: Leveraged key performance indicators (KPIs) to analyze support interactions, transforming raw data into actionable insights to drive improvements in service delivery and technical resolution rates.
  • Operational Process Optimization: Owned the maintenance and refinement of Standard Operating Procedures (SOPs), ensuring technical documentation remained current, compliant, and optimized for maximum efficiency.
  • Strategic Coaching & Development: Facilitated targeted training sessions and 1-on-1 coaching for support cohorts, bridging the gap between technical requirements and service excellence to elevate team output.
  • Performance-Driven Incentives: Architected and implemented data-backed incentive programs designed to increase employee engagement and align individual performance with broader organizational objectives.

Technical & Core Skills

Frontend Development

Semantic HTML5, CSS3 Grid/Flexbox, Responsive Design, CSS Animations, Web Accessibility (a11y).

Facilities Coordination

Property Maintenance, Logistics, Safety Protocol Enforcement, and Mechanical Troubleshooting.

Quality Assurance

KPI Analysis & Performance metrics, Quality Engineering & Root Cause Analysis, and Performance Management & Coaching.

Specialized Certifications

Certified in HTML5/CSS3. Also holds practical certifications, including propane dispensing.